Compensation for the Ranked Matches Issue (specific language only)

[2020/7/3 15:00 (CST) Update]
We sincerely apologize for any inconvenience this may have caused and we thank you for your patience.
We would like to compensate users as follows.

1) Items for Affected Users :
As compensation for the Ranked Matches issue, we would like to offer the following item to all players who started the game before the start of maintenance on July 2nd.
- "Adventures of a Tiny Hero" Pack Ticket × 1

2) Items for Affected Users :
The following item will be additionally offered to those who had affected during the period when the problem occurred.
- Jewel × 240

How to Receive Items :
From the Home Screen, go to Presents to receive them.

Receipt Deadline :
2020/8/3 7:59 (CST)


[2020/7/2 18:00 (CST) Update]
Maintenance operations detailed below have been completed.

Response :
We have resolved an outstanding issue. Ranked Match has resumed operation.

Available Date:
2020/7/2 18:00 (CST) -

We are reporting on an issue that has occurred.

Issues Details:
Points not always added correctly when won by a champion ranked user in the Ranked Matches.

We are currently considering the different options to express our apology for this inconvenience we have caused.
We will release another notice once a decision has been reached.

We sincerely apologize for any inconvenience this may have caused and we thank you for your patience.


[2020/7/2 16:30 (CST) Update]
Maintenance is scheduled during the following dates and times.

Maintenance Schedule :
2020/7/2 17:00 (CST) - 2020/7/2 18:30 (CST)

Work Contents :
Bug Fixes
In Ranked Matches, points may not increase or decrease correctly after the battles under certain conditions.

*The game cannot be accessed while maintenance is in progress.
*Login attempts during maintenance may be unsuccessful.

We apologize for the inconvenience and appreciate your understanding and cooperation.


[2020/7/2 13:30 (CST) Update]
We are still working on the following issues.

Status :
Investigating Cause

Issue:
In Ranked Matches, points may not increase or decrease correctly after the battles under certain conditions.

We will announce once it has been fixed. We ask for your patience and cooperation at this time.

We apologize for the trouble and thank you for your patience.


[2020/7/2 0:02 (CST) Update]
We are currently checking on issues within the game.

Status : Fixes in Progress
Contents Affected : Ranked Matches

Issue Duration :
July 1, 2020, 0:00 (PT) -
1 July 2020, 7:00 (UTC) -

The following steps will be taken in order to prevent this issue from occurring.

▼Steps for Prevention
・Suspension of the Ranked Match "Nero"
* An error will result in trying to attempt the Ranked Matches while it is suspended.

We apologize for the inconvenience.