[Important] Data Transfer Guide

Follow the procedure below to back up and transfer game data.

Notes Regarding Data Transfer

  • - Please make sure to perform the data transfer in an area with a stable network connection.
  • - Please make sure to perform the data transfer following the procedure described on the game guide of this web page.
  • - Please do not share your Transfer Code with anyone or post it online. The TEPPEN Services Team does not bear responsibility for problems arising from said actions above.
  • - Please remember your Secret Code and Transfer Code.
  • - If you encounter problems such as previously purchased Jewels not being reflected after the transfer, please contact us by going to “Home screen” >> “Other” >> “Support” >> “Problem with Jewel Purchase”.
  • - If you uninstall the app or start a new game before you create a transfer code, you can not transfer your previous game data.
  • - The app will transfer the data that was present when the app last connected to the network with your user ID.
    If you have started a new game before completing the steps to transfer your game data, reinstall the app on the new device, and go through the transfer steps from the beginning.
  • - If you backup your data using an iCloud / iTunes account or a Google account, existing data will be overwritten. Please be careful when backing up data.
  • - On iOS, if after completing a data transfer, you restore a backup from the old device using iTunes or iCloud, the game data may revert to a state before the data transfer (initial game data). Please keep that in mind.
  • - When a new Transfer Code is issued, the previously issued Transfer Code becomes invalid.
  • - After completing a data transfer using a Transfer Code, the Transfer Code used becomes invalid.

Transferring Data Between iOS Devices

You can use the iCloud / iTunes services provided by Apple Inc. to back up (or migrate) game data.

On your old device, go to “Home screen” >> “Other” >> “Data Transfer” >> “Back Up Data” to back up the data on the device.
Then, on your new device, go to "Home screen" >> "Transfer Data" >> "Restore Data” to transfer data from the old device.

*Do not tap on areas other than the Transfer Data, News, and Menu buttons until you have completed the data transfer.

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Transferring Data Between Android Devices

You can transfer game data to another Android device by syncing TEPPEN’s game data to the Google account synced to your current device.

On your old device, go to “Home screen” >> “Other” >> “Data Transfer” >> “Use Google Account” to set up the transfer.
Then, on your new device, go to "Home screen" >> "Transfer Data" >> "Use Google Account” to transfer data from the old device.

*Do not tap on areas other than the Transfer Data, News, and Menu buttons until you have completed the data transfer.

*You cannot transfer data this way if you downloaded the application from the Amazon Appstore.
Please see “Data transfer between different OS” below.

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Data transfer between different OS (Including ones from the Amazon Appstore)

Game data can be transferred to another device by using a Transfer Code.

This method allows transfers between different OS including applications downloaded from the Amazon Appstore.

Creating a Transfer Code

A “Transfer Code” can be issued to facilitate the transfer of game data to another device.
Please agree to the following terms before having a Transfer Code issued.

Regarding the Use of Transfer Codes
  • - You will need this code to complete your transfer. Please keep it in a safe place.
  • - Sharing this code with a third party or posting it online may result in the loss of your data. Do NOT share it.
Other Notes
  • - Be sure to read the following "Game Data Transfer Procedure Using Transfer Code" and "Notes on Transferring Data".
  • - After a data transfer is completed, another Transfer Code cannot be issued to you for 24 hours.

Game Data Transfer Procedure Using Transfer Code

<STEP 1> [Old Device] Create a Transfer Code
  • 1. Launch TEPPEN on the device that contains the data you wish to transfer and select "Other" at the top of the home screen.
  • 2. Select "Data Transfer".
  • 3. Select "Create Transfer Code".
  • 4. Please read "Creating a Transfer Code” above, and if you agree to the terms, select "Create Code".
  • 5. Proceed to <STEP2> making a note of your Secret Code and issued Transfer Code.
<STEP 2> [New Device] Transfer of Data
  • 1. Install and launch TEPPEN on the device you wish to transfer your game data to.
    At the title screen, select "Transfer Data".
    • *Do not tap on areas other than the Transfer Data, News, and Menu buttons until you have completed the data transfer.
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  • 2. Select “Use Transfer Code” and follow the on-screen instructions. Enter your Secret Code, then select [OK].
  • 3. Follow the on-screen instructions, enter the Transfer Code issued in <STEP 1>, and select “OK”.
  • 4. Once the confirmation window is displayed, please confirm if your Secret Code and player name are correct. If they are, please press "Yes."
  • 5. The data transfer is complete. Select "OK" and restart the app to play the game using the transferred game data.
    • * Please do not reinstall the app.
    • * Please do not delete the app on the old device until you confirm that the data transfer was completed successfully on the new device.