Compensation for Login Issues
Last updated : 2019-08-16 03:00:00
Published : 2019-08-12 06:15:00
[Updated August 16, 2019, 03:00 (PT), August 16, 2019, 10:00 (UTC)]
There were login issues with TEPPEN during the following periods.
We apologize once again for the trouble and thank you for your patience.
- Issue Duration
August 10 03:00 (PT) - August 12 05:31 (PT)
August 10 10:00 (UTC) - August 12 12:31 (UTC)
- Issue Details
Players who ranked 11th to 100th in the Ranked Match “The Beginning” on August 1 (PT) / August 2 (UTC) had issues logging in.
As compensation, we would like to offer those affected the following items.
1) Items for Affected Users
Players who had issues logging in will receive:
Jewel × 1320
2) Items for Affected Users
Players who purchased a Season Pass and had issues logging in will receive:
Jewel × 34
- How to Receive Items
From the Home Screen, go to Presents to receive them.
We apologize for the trouble and thank you for your patience with this issue.
We are reporting on issues that have occurred within the game.
We have resolved an outstanding issue.
Response : Fixes implemented
Affected Users : Some users
Areas Affected : Occurs under certain circumstances
Issue Details : The game cannot be played as intended.
Attention : Please quit the TEPPEN app and restart it.
We are currently considering a gift as an apology for this issue. More details to follow.
We apologize for the trouble and thank you for your patience.